He could then see I was very angry and he finally took off when he realized I was only getting more angry. He didn’t want to give me my keys like he was holding me hostage and trying to force me to do the deal. After a few choice words for everyone in the dealership to hear I had to ask and demand for my keys to my vehicle I was trading multiple times. He didn’t care and said this is the price. I said I don’t care what others are doing as I have agreed on the price already and have a email document to prove it.
He then proceeded like others have mentioned to be very pushy and rude stating its part of doing business and all dealers are doing $5-20k markups on all new vehicles. I told him that this was insulting and disrespectful to blatantly lie to people to get them to the dealership. I very much proceeded to lose my cool with him. He also tried adding Nano Protection and a bunch of other small add ons that were already on the vehicle and included on the MSRP window sticker. Their “$5,000 Market Adjustment” above retail was never mentioned. Here is where we go over the deal line by line. As I had already ran the numbers on the deal and knew exactly what my payment would be. While trying to push me through the numbers quickly and get to me sign the agreement I had to stop Mr Mize. This vehicle selling price from Byron was $37,885. We were buying a 21’EX-L AWD Passport with a MSRP of $40,430. Matt Mize then showed up at the desk and tried running through the numbers so fast to hopefully confuse me and get me to sign the dotted line. I would have never let them ran a credit check if he would have told me the numbers changed from our agreement.
This is where my experience took a major turn for the worse. I reluctantly agreed and provided the information. I asked multiple times for the pricing and was informed to get the most accurate numbers they needed to run a “credit check”. He kept pushing my wife and I for our personal information to “Run the numbers”. Had an appointment scheduled with Byron to sign the deal. So the wife and I loaded up early on a Saturday morning (My Birthday) and made the 250+ mile 4.5hour drive to Cincinatti. I agreed to the deal via email and text with salesman Byron. I have in email agreed upon pricing to purchase a 21’ Passport. Seems to me by reading all of the other reviews I wasn’t the first to fall victim to the bait and switch of Matt Mize.
#2018 RAM 2500 DELMONICO RED WITH RAMBOX FOR SALE BLUETOOTH#
Located in Cincinnati, OH / 97 miles away from Columbus, OHĪLL WHEEL DRIVE, BLUETOOTH HANDS FREE, REAR BACKUP CAMERA, SERVICE RECORDS AVAILABLE, PASSED OUR SAFETY INSPECTION, ACCIDENT FREE CARFAX, MP3 CAPABLE. They couldn’t have made any money on the sale with the cost of that repair but did the honorable thing and fixed it for free. When I saw other reviews for this dealer I was skeptical but after they went above and beyond to do that kind of repair when they no longer even owned the car I would definitely trust these guys. They replaced the turbo which is a big, difficult and expensive repair free of charge and told me to bring it back if I have anymore issues with the car in the near future.
On the test drive everything ran great, unfortunately on the way home after buying the turbo failed, a rare failure for this engine, I called MJ my salesman who was shocked, he immediately told me to bing it back in and they would take care of it no problem. Purchased a 2015 Lincoln MKC with a 2.3 eco boost from this dealer. Located in Hamilton, OH / 91 miles away from Columbus, OHĢ0 HEAVY DUTY ST TRADESMAN 4DOOR CREW CAB 4X4 OFF ROAD - HEMI 6.4L V8 - C LEAN CARFAX - ONE OWNER - BACK UP CAMERA - POWER WINDOWS.
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